So I get home from a business trip and real excited that my new trimmer ls here. When I opened the box I was saddened at what I saw. This was not the trimmer I ordered. The shaft was different as was the overall trimmer different. So I went to the web site and and was cheaper and was changed for the worst.
Will be looking for a refund this was made cheaply and I’m not even going to use. The shaft will leave metal in my product. Make it like you had it before.
Elman
I apologize for underperforming redsign and confusing pricing. From all the feedback we were able to resivise the design and will be publishing it soon. We will also be sending out an updated top plate, top blade, shaft, and tines for the effected model. Thank you for understanding and please check your email for more details.
Doesn’t come with hand crank
Same here! My trimmer arrived Friday and looks nothing like the video! Also had the same issue with the round shaft getting ate up after first use and shrapnel falling into the bucket! Then find out the price dropped 50 bucks the week after I purchase it! I feel violated overall!
I appologize for the faulty shaft as well as the confusion we casued around the sale pricing. We are finalizing a fix to get sent out this week, please check your email for details.
I was extremely disappointed to find that what showed up in the mail was not at all what they show in their videos. The product in the video Has a hex shaft going to the drill and what arrives in the mail is a round shaft. This shaft tore up on the very first use and I was picking shrapnel out of my herb. Take a look at the picture and you can see where it has been ground up. There are also plastic spacers or grommets that are visible in the video that are not on the product that shows up in the mail. I also paid $50 more for the product as it was 299, went up to 349, and then back down to 299. Seems like another shady business in the cannabis world.
I appologize for the damage to shaft and metal shavings, I know thats the last thing you want from a new product. This is the first time we have seen this with the new shaft, its been elevated to our enegineers and we are working on fix now. As for the sale pricing, I appologize again and a refund will be issued. Please keep an eye on your email for further updates.
Worked great for about 3 minutes then had to disassemble and soak in alcohol to get the build up off between the blades. I can't even run a half oz without it happening and having to soak it every few minutes.
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